You can reach our customer service: by telephone on +33 (0)9 82 44 38 57, from Monday to Friday from 10 am to 1 pm and 3 pm to 7 pm. by e-mail by sending your query to email@example.com or by completing the following form;
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Through paypal you may pay by: debit card: VISA, MASTERCARD, Carte Bleue, AMEX, Airplus, JCB, China UnionPay credit card: VISA ELECTRON, VISA Debit, MAESTRO, V.Pay TAXES The displayed prices include VAT for any order placed in a European Union member country, with the exception of Switzerland where orders may be subject to local taxes and / or import duty.
Shipment is free-of-charge for any order placed and delivered in a European Union country: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France (excluding overseas departments and territories), Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden. For deliveries to the rest of the world, please contact our customer service. Deliveries are made by DHL within 2 to 6 working days.
To track your order, you have two possibilities: - go to the heading “my orders” in your SEMIS account, - go directly to the www.dhl.com site by entering your tracking number (sent with your order confirmation e-mail, as well as under the heading "my orders" in your Semis account). You can also contact DHL by telephone on 0825 100 080 (€ 0.15 minimum charge).
We sincerely hope that your order will give you full satisfaction. However, if you are not satisfied, you have 14 working days to send it back; once returned, you will be fully reimbursed within a maximum of 30 days by the same method you used to pay for the order. We do not accept any exchanges: if you wish to change the size or the colour, you will have to return the article (which will be fully reimbursed) and then go to the SEMIS site to place a new order. For returns, please note: return shipment will be at your expense, returned products must be intact, complete and packed in the original packaging with the completed returns form, we recommend using a traceable postal service (Chronopost, DHL, Fedex, TNT, UPS, etc).
The purchase of any product offered for sale on the website http://www.ateliersemis.fr (respectively the “Products” and the “Website”) is restricted to natural persons of full age and capacity acting as consumers and is governed by these general terms of sale (the “General Terms of Sale”). The General Terms of Sale are constitutive of a sales contract between Atelier Semeur Lda, with a share capital of EUR 12,000 having its registered office at Rua Alegre, 60, 4580-402 Gondalaes Prd, Portugal, registered under no. 509363318 at the C.R.C of Paredes companies register, and under TVA number PT509363318 (the “Vendor”) and you (the “Client”). The Client shall confirm having read and understood the General Terms of Sale and accept them, without reserve nor restriction, prior to the validation of any Order placed on the Website. The Parties agree that their relations will be exclusively governed by these General Terms of Sale. Thus, it is recommended that the Client keeps a copy of these General Terms of Sale for further reference. These General Terms of Sale are available in French and in English and can be printed or downloaded here. 1. DEFINITIONS The terms hereafter, identified in the text by the capitalization of the first letter, shall have the following meaning: “Client”: person, acting in its capacity as consumer, purchasing Products for purposes which are outside his/her trade, business, craft or profession; “Order”: any demand for Product(s) made by the Client on the Website; “Partie(s)”: the Vendor and/or the Client. 2. SUBJECT MATTER These General Terms of Sale aim at defining the rights and obligations incumbing to the Parties in the framework of the offer for sale and sale of Products by the Vendor to the Client on the Website. They shall be applicable to any Product Order placed on the Website. 3. ENTRY INTO FORCE AND DURATION These General Terms of Sale shall enter into force at the date of confirmation of the Order by the Client, for the time necessary for the delivery of the Products and until the expiry of the warranties owed by the Vendor. 4. TERRITORY Delivery of goods is available in the Eurozone, i.e. France, Austria, Belgium, Cyprus, Estonia, Finland, Germany, Greece, Ireland, Italy, Latvia, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia and Spain. 5. ORDERS 5.1 To Order a Product on the Website, the Client shall go through the following steps : Enter the address of the Website; Select a Product, its colour and size and click on the button “Add to shopping bag”. The Products in the Client’s shopping bag are not reserved and may be purchased by others until the Order is finalised; Pursue his/her online browsing or proceed to the checkout by clicking on the corresponding link displayed on the Website page. The shopping bag summarizes the references of the selected Product(s), their designation, picture, size, colour and price (excluding taxes, delivery costs and customs duties). The Client can delete and change the items included in the shopping bag. Further to this verification, the Client shall confirm his/her shopping bag; Once the shopping bag is confirmed, log on to his/her account or create one if he/she is a new Client. Once the account is created, the Client will be able to place his/her Order; Fill in the Order form by choosing the delivery mode amongst those available on the Website and indicate a delivery address. The price of the Product(s) detailing the delivery costs, applicable taxes and, as the case may be, customs duties is then calculated and indicated on the Website; Check one last time the details of the Order and the delivery information. The Client is entitled to correct the information provided and/or modify or delete the Order; Tick the box to the left of the mention “I have read and I accept the General Terms of Sale”. The Order cannot be finalized without reading and accepting the General Terms of Sale; Click on the “Confirm the order” button; Proceed to the payment: the Client will be redirected to the secure payment server’s website and will have to follow the instructions indicated on said website. 5.2 Once the Order is placed, the Client will receive an e-mail acknowledging the details of his/her Order. This e-mail is not an acceptance of the Client’s Order by the Vendor, but a confirmation that it has been duly received. The acknowledgment of receipt will confer to the Client’s Order a reference number to be quoted by the latter in any exchange with the Vendor. Acceptance of the Order and conclusion of the sale contract between the Client and the Vendor will be completed when the Client receives an e-mail from the Vendor confirming that the Order has been accepted and dispatched. 5.3 The Vendor undertakes to honour Orders only within the limit of available stocks. The Client will be informed by e-mail if the Vendor cannot provide the ordered Products. If the Client’s banking account has already been debited and if he/she does not wish to proceed to an exchange, the Vendor will reimburse all payments received from the Client within 14 days at the latest further to the placement of his/her order. 5.4 The Vendor reserves the right not to honour an Order placed in bad faith, in particular when it appears that it has not been placed by a Client acting as a consumer but in the framework of his/her professional activity. The Vendor also reserves the right not to honour an Order placed by a Client with whom a dispute related to the payment of a previous Order exists. 6. PRICES AND PAYMENT TERMS 6.1 The price of the Products offered for sale on the Website are indicated per unit, in Euros, inclusive of applicable taxes and exclusive of delivery costs and customs duties. The costs of using the means of distance communication to access the Website shall be borne by the Client. The updates to the Website determine the period for which the special offers or the Products’ prices remain valid. 6.2 Payments are made by credit cards (VISA, MASTERCARD, Carte Bleue, AMEX, Airplus, JCB, China UnionPay) and debit card (VISA ELECTRON, VISA Debit, MAESTRO, V.Pay) only. Upon receiving the Client’s Order, the Vendor will carry out a pre-authorisation check on the Client’s card to ensure there are sufficient funds to fulfil the transaction. The card shall be debited only if and when the Order is accepted by the Vendor. In case it is impossible to debit the Client’s bank card, the Order will be automatically cancelled and the sale terminated. The Vendor makes its best efforts to ensure the confidentiality and security of the Client’s bank details. To this end, it uses the Paymill secure payment server. 7. SHIPMENT OF THE ORDER 7.1 Delivery modes The Client shall choose amongst one of the delivery modes proposed on the Website when placing his/her Order. The delivery time and costs related to each mode will be indicated on the Website. The delivery time and costs vary depending on the amount of the Order, delivery mode and the country of delivery. 7.2 Delivery address The Order will be delivered at the address indicated to this end by the Client. The latter shall be the only one responsible for any delay or failure to deliver resulting from a lack of precision or a mistake in the indicated delivery address. The transfer of risks to the Client intervenes upon delivery of the Order at the address indicated by the Client. 7.3 Delivery time and delays The estimated time of delivery will be indicated to the Client in the e-mail sent by the Vendor accepting the Order. This time may vary depending on the availability of the ordered Products. Delivery terms are expressed in working days and start running as from the acceptance of the Order by the Vendor. The Client will be able to check the processing of his/her Order and its delivery in the section “My Orders” of his/her client account on the Website. Any delay in the estimated delivery time of the Order will be notified to the Client by e-mail. If the delay exceeds 7 days, the Client will be entitled to cancel the Order within 60 days. If the Products have already been delivered when the Client decides to cancel the Order, the Vendor will reimburse him/her under the conditions set forth in article 9 below. 7.4 Checking the Order The Client must check that the packaging is undamaged on receipt of the Order and whether the delivered Products correspond to his/her Order. In case of damaged or non-compliant Products in nature or quality with respect to the essential characteristics indicated in the description of the Products on the Website, the Client shall inform the Vendor at the contact details indicated in article 10 below and return the Products in compliance with article 9 below. 8. WARRANTIES The Products offered for sale on the Website are covered by the legal warranty of conformity of goods and warranty against hidden defects provided for in the French Consumer Code and Civil Code and reproduced below, it being understood that these warranties do not deprive the Client from his/her right to return the Products detailed in article 9 below. 8.1 Legal warranty of conformity Article L. 211-4: “The seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery. He is also held liable for any lack of conformity resulting from the packaging or the assembly instructions, or the installation if he assumed responsibility therefor or had it carried out under his responsibility”. Article L. 211-5: “For a good to be considered as conform, it must: 1. Be suitable for the purpose usually associated with such product and, if applicable: - correspond to the description given by the seller and have the features that the seller presented to the buyer in a sample or model; - have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the manufacturer or his representatives, including advertising and labelling; 2. Or have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and to which the latter agreed to”. Article L. 211-12: “The action on the grounds of lack of conformity shall be time barred within two years after the delivery of the good”. 8.2 Legal warranty against hidden defects Article 1641: "A seller shall guarantee the buyer against the hidden defects of the thing sold which render it unfit for the use for which it was of the thing sold which render it unfit for the use for which it was intended, or which impair such use in such a manner that the buyer would not have purchased it, or would have only paid less for it, if he had known them”. Article 1648: “The action on the grounds of hidden defects must be initiated by the buyer within a period of two years following the discovery of the defect”. 9. RETURNS 9.1 Return and deadline The Client has a 14-day period to return the ordered Products, without having to give any reason therefor. This period starts running as from the receipt of the Order by the Vendor. 9.2 Return or notification The Client must inform the Vendor of his intention to return the Products by using and completing the online return form available here or by sending any other unambiguous written document by post to the Vendor at the address indicated in article 10 below. 9.3 Return process The Client must return the Products in their original unused condition, with their labels, accessories and, when possible, original packaging at the following address: Atelier Semeur, Rua Alegre, 60, 4580-402 Gondalaes Prd, Portugal. The Client must return the Products not later than 14 days from the day on which he/she has notified to the Vendor his/her decision to return the Products. The Client is responsible for returning the Products to the Vendor. 9.4 Repayment terms The Vendor shall reimburse the Client all payments received from him/her as well as the costs related to the return of the Products, provided that the Client produces the proof of the costs incurred for such return. The Client will be repayed not later than 14 days from the day on which the Vendor was informed of the Client’s decision to return the Products, provided that the Vendor has received them. 9.5 Exchanges In order to exchange a Product, the Client must return it by following the return procedure detailed in articles 9.1 to 9.4 above and place a new Order. 10. CUSTOMER SERVICE For any information or problem, the Client should contact the Customer Service. By post: Atelier Semeur Rua Alegre, 60, 4580-402 Gondalaes Prd, Portugal By telephone [+351 255 100 028] By e-mail: firstname.lastname@example.org 11. MISCELLANEOUS 11.1 Changes to the General Terms of Sale The General Terms of Sale applicable to an order are the ones in force at the date of the placement of the Order by the Client. The Vendor may change the General Terms of Sale from time to time. Any new version of the General Terms of Sale will be notified to the Client on his/her client account and on the Website and shall only be applicable to Orders placed after their on the Website. 11.2 No waiver Any failure by one of the Parties to enforce any right arising from these General Terms of Sale shall not result in the revocation of said right. 11.3 Invalidity and severability In the event where one of the articles of these General Terms of Sale is invalidated or should become null and void, the General Terms of Sale remain valid. 11.4 Applicable law These General Terms of Sale are governed by French law. These General Terms of Sale as well as the law applicable to them do not deprive the Client of the protection afforded to him as a consumer by the legislation of his/her country of residence. Last updated on 19 February 2014